Yesterday I emailed Joyce Chen because in my recent move, I lost the piece of my spiralizer that changes flat pieces into spaghetti like strands. In my email to them, I asked how much it would cost to replace this piece. Their reply? They're sending me one free! How cool is that? I'm pretty psyched.
In October I dropped my Nalgene bottle and after I contacted them, they mailed me a new one free of charge. A little bit before that time, the top of my Nalgene bottle broke and because they didn't have an exact color match for my bottle, they sent me 2 different tops!
Just minutes ago, I noticed that the pink confetti Zak bowl I bought last March has a huge crack in it! So I checked the website to make sure that it is in fact dishwasher safe, and I emailed them to ask if that's a standard occurrence with their products. We have a few of their section plates (with princesses on them, of course). Here's hoping I get a replacement!
Recently, I contacted Florida Crystals because some sugar I purchased had tiny chunks in it! They're probably just cane pieces, but I was curious if all their Vegan sugar has chunks in it. In reply, they sent me a package to mail the sugar back to them and 2 coupons to get new sugar ($5 off coupons)! Sadly, the coupons are expired, and I'm waiting on replacement coupons.
Now, I know there are people out there who would have simply thrown these things out, but this is sad for two reasons - overflowing landfills, and cash! Those items combined were about $60, and I don't know about you, but I'm not about to throw $60 into the trash.
ETA: Zak just replied to my email - they are sending me a new bowl, free of charge! Woo hoo!