Monday, February 08, 2010

A product broke? A piece is missing? Do something!

Yesterday I emailed Joyce Chen because in my recent move, I lost the piece of my spiralizer that changes flat pieces into spaghetti like strands. In my email to them, I asked how much it would cost to replace this piece. Their reply? They're sending me one free! How cool is that? I'm pretty psyched.

In October I dropped my Nalgene bottle and after I contacted them, they mailed me a new one free of charge. A little bit before that time, the top of my Nalgene bottle broke and because they didn't have an exact color match for my bottle, they sent me 2 different tops!

Just minutes ago, I noticed that the pink confetti Zak bowl I bought last March has a huge crack in it! So I checked the website to make sure that it is in fact dishwasher safe, and I emailed them to ask if that's a standard occurrence with their products. We have a few of their section plates (with princesses on them, of course). Here's hoping I get a replacement!


Recently, I contacted Florida Crystals because some sugar I purchased had tiny chunks in it! They're probably just cane pieces, but I was curious if all their Vegan sugar has chunks in it. In reply, they sent me a package to mail the sugar back to them and 2 coupons to get new sugar ($5 off coupons)! Sadly, the coupons are expired, and I'm waiting on replacement coupons.

Now, I know there are people out there who would have simply thrown these things out, but this is sad for two reasons - overflowing landfills, and cash! Those items combined were about $60, and I don't know about you, but I'm not about to throw $60 into the trash.

ETA: Zak just replied to my email - they are sending me a new bowl, free of charge! Woo hoo!


Jessie (Vegan-minded) said...

It's great to save money in unexpected ways like that! Most companies I have come into contact with are willing to send something free if there is a problem with the product. Good for you! :)

Anonymous said...

I worked for a small family run company and we got lots of people trying to take advantage of us for free things, replacements for items that were obviously broken by themselves. It was really disheartening.

Sarah said...

That's sad! I don't think I take advantage - with the exception of the spiralizer, I've only called about products that broke unexpectedly and/or too easily under normal wear and tear. With the spiralizer part, I told them the truth - that I had moved and lost the tiny part - and I actually volunteered to pay.

Jessie - Thanks!

Anonymous said...

While saving money is always great, getting a replacement for things that have broken is just as bad (environmentally) as throwing them out. When you replace something, the original is still going to go to landfill. Fixing is the best option where possible!

Sarah said...

Well of course! These things weren't fixable, but I do agree. Reducing is more important than reusing and recycling.