As I previously mentioned, I LOVE Dr. McDougall's Pad Thai cups. Well about 2 months ago (6 weeks? I have no idea. I have no sense of time lately) I found a tiny bamboo stick in my pad thai cup! I was really sad about it and I emailed the company to let them know. Their customer service response was quick and helpful and they offered to send me some product to make up for my experience. When I mentioned that I had blogged about my love for the Pad Thai cup, they offered to send me extra!
On Monday my very friendly UPS guy delivered a large heavy box full of yummy things! I was super excited and immediately took some pictures for you guys. They sent me almost every gluten free item they have! I will review them all for you as I try them but so far I've only had more of the Pad Thai :)
Now for the bad. Cuisinart. In March 2009 I was excited to buy a Cuisinart Pro Classic 7 cup Food Processor. It was $100 but I figured that as a Cuisinart it would be a worthwhile long lasting investment. (ooh! I just realized I bought it 4 days after I bought my Vita-Mix) I was pretty surprised in March of last year when I saw that my blade was cracking! I emailed them and they sent me a new blade and had me send my old blade back. Fine. Good even. Well about a month ago I realized that my replacement blade was cracked and that my cup was cracked and broken!
The reply email was that the cup and blade were about $30 each to replace and they gave me the part numbers to order those items with. Why I would spend $100 on an item and then $60 to replace parts in the item is BEYOND me. They send me replacement parts or I buy a cheap replacement food processor. Or Kitchen Aid sends me one of their lovely food processors. But as it stands right now I will never buy a Cuisinart product again. Lousy customer service makes me angry.
My other great customer service experiences - to end this blog on a happy note - have been with Nalgene* and Joyce Chen. Both companies sent me replacements REALLY quickly and for free, even when I offered to pay! Good customer service is what it's all about people.
*I didn't realize that Nalgene tests on animals when I bought my bottle (almost 4 years ago!) and because of that I wouldn't buy another one (but I'd buy like a caseload of their bottles if they'd stop!) but I am abnormally attached to my red Nalgene. I'll buy a Life Factory next because I hate that Siggs aren't dishwasher safe and their customer service BPA scandal was just too much of a PITA.